Frequently Asked Questions

FAQ

Find answers to your questions.

Sections:

ProductsOrderingTrackingShippingManufacturingDamages, returns, refundsSupportQuagga

Products

When will the product be back in stock?

If a product is out of stock, the size button for that particular product will either be greyed out or it will say "Out of Stock” on the product page. There should be a message indicating an ETA on the product.

How can I be notified about product restocks?

Underneath the ETA message on the product page (this will only appear if something is out of stock), you will see a “Get Notified” section. Put your email in and hit “Submit” to be the first to know when products are back in stock.

How can I be notified about sales, news, and new products?

If you want to be notified about product restocks, fill out the “Get Notified” section on any of the product pages where a product is out of stock. If you want to be notified about sales, news, and new products, submit your email in the footer or put your email in the “Stay in the Loop” section on the Home Page.

Where do you keep your products?

At our warehouse in Ottawa, Ontario, Canada.

Are your products non-toxic?

We do our best to keep all of our products as clean as possible. You don’t want to be breathing toxic air for eight hours every night! All products are Carb P2 Compliant. This is one of the most stringent regulations in effect to limit formaldehyde emissions from composite wood products.

Do I need a box spring?

Quagga beds are solid, so you don’t need one. However, if it’s a personal preference, feel free to add one to your Quagga bed. All of our bed frames are capable of having box springs on them. Just check the dimensions on the product page of your Quagga bed to make sure your box spring will fit properly.

Why are some bed frames expandable?

Because why not! It’s essentially two bed frames in one. So if you buy an expandable Quagga bed frame but want to upgrade your mattress in the future, you don’t have to buy an entirely new bed frame.

Which bed frames are expandable?

The No Fuss Plus expands from Single to Double size and from Queen to King size.

How long does a Quagga bed take to assemble?

Quagga beds take under ten minutes to assemble. Chances are it’ll take you longer to unpack the bed frame than it will be to assemble it.

Can I customize my bed frame?

Absolutely! Quagga bed frames are highly customizable, so you can throw on any paint or stain that you want. (Feel free to tag and share with us on social media).

How strong are Quagga products?

Very strong. The slats are flipped on their sides which gives them 5x more strength. Each bed can hold between 505lbs - 685lbs.

Will my mattress work?

Yes. We have tested a wide variety of mattresses on all of our bed frames to ensure all types of mattresses are compatible.

Are Quagga products FSC Certified?

Yes! We do our best to be as kind to the environment as possible. “FSC Certified Lumber aims to be the 'gold standard' of 'eco-friendly' lumber, and it's an assurance that this wood product has been harvested from a sustainably managed forest.”

Can I see your products in person?

Our products are exclusively online and we don’t have a showroom. Sorry about that!

Do you wholesale your products?

No, we do not sell our products wholesale. Check out the shop or home page to buy online!

Can I use Quagga products outside?

Quagga products are not made for outdoor usage, so we recommend keeping them inside to prevent any damage.

What are Quagga products made of?

Quagga products are made from high quality birch harvested from beautiful forests in Quebec.

What kind of glue is used in the plywood?

We use a water-based glue which is non-toxic.

What does Quagga do for the environment?

Whatever we can. All Quagga products are FSC Certified, meaning the trees that we harvest are replenished.

Why aren't the slats bent?

Bending the slats isn't necessary because, since the slats are on their sides, the weight capacity goes up 5 times. The slats do bend slightly to absorb the weight, but your mattress will feel brand new sitting on a Quagga bed!

Ordering

Can I pre-order?

Unfortunately at this time, you cannot pre-order.

Do you take custom orders?

We do not take custom orders. We only sell what is shown on the website, however, you can customize your order however you want. :)

Once I place an order, can I cancel or change any details?

As soon as you hit “Submit Your Order,” your information gets passed on immediately and our warehouse gets to work on picking, packing, and shipping out your order.

If you email us immediately at hello@quaggadesigns.com, we may be able to contact our warehouse and cancel it. However, there are no guarantees.

Please check and double check your order before hitting “Submit Your Order” on the checkout page.

Do you offer pickups?

We do not offer pickups. Place your order on our website and we will ship your order straight to your door within 1-5 business days (this may be longer for those in the US since your order must cross the border).

What type of cards do you accept?

We accept major cards and have an option for PayPal.

Do you offer financing?

We hope to be offering this soon!

Tracking

How can I track my order?

Once your order has left the warehouse, you will receive a tracking email which will tell you how you can track your order. 

If you have not received your tracking number email or cannot track your order, please reach out to hello@quaggadesigns.com

How long will it take for my order to arrive?

It should take between 1-5 business days (give or take) after ordering. Check your tracking number to see where your order is at.

Can I choose when my order will be delivered?

Unfortunately this is not possible. As soon as an order is placed, the warehouse will receive the information and start shipping out the order.

Tracking says my order has been delivered but I can’t find it. What should I do?

Please contact us at hello@quaggadesigns.com and we will look into that as soon as we can.

I only received one box but my order comes in multiple boxes. Did the other boxes go missing?

Chances are the boxes are arriving separately. Check your tracking number to see when the other boxes will arrive. If you’re still not sure where your other boxes are, feel free to contact us.

Shipping

Do you ship throughout Canada?

Yes, we ship everywhere throughout Canada except for the Yukon, Northwest Territories, and Nunavut due to high shipping costs.

Do you sell to the US?

Yes, we sell through the contiguous US.

Do you offer free shipping?

We offer free shipping throughout Canada. There is a flat fee applied to US orders.

Can I schedule my delivery?

Unfortunately we do not offer scheduled delivery. As soon as you submit your order, it is sent to our warehouse and shipped as soon as possible. Most orders arrive between 1-5 business days, so time your order accordingly.

How many boxes will my order arrive in?

The amount of boxes the product arrives in depends on what you order. It ranges from 1-3 boxes. Check the product page to know how many boxes your order will arrive in.

Will all of the boxes arrive at once?

The boxes may arrive separately, so don’t be alarmed if you only get one. Check your tracking number to ensure all boxes are on their way.

Manufacturing

Where do you manufacture?

Right now, we manufacture in Ontario, Canada.

How are the working conditions?

We work closely with our manufacturers and visit them often. We ensure all workers are treated fairly and workplace conditions are safe.

Damages, Returns, Refunds

What do I do if I have damaged pieces?

Please contact hello@quaggadesigns.com and we will figure it out from there.

How do I return my order?

We partner with a number of different charities throughout Canada who are more than happy to pick up the product you would like to return and give it to someone in need. Please contact us at hello@quaggadesigns.com and we will see if there is a charity partner near you who is willing to pick up the item from your address. Learn more here.

If there is no charity near where you live, this will be treated as a regular return. Put the pieces back in the box how they came. Reach out to us at hello@quaggadesigns.com and we will send you return labels. Print these out and place them over the existing labels. Once the packages are ready you can call FedEx at 1-800-463-3339 to arrange a pickup time.

I would like to return my order but I threw out the box. What should I do?

Unfortunately this cannot be returned without the box.

What is your return policy?

We offer a 100 day sleep trial. Within this time, we accept returns in the original packaging. We will give you a full refund but apply a 10% restocking fee.

Do you offer a warranty?

We have a five year warranty that covers defects in materials and workmanship from the date of delivery. Warranties are not transferable and do not apply to re-sold items. Defects from misuse, negligence, abuse, and accidents or for commercial use will not be covered by our warranty. Shipping is for free the first year since your purchase, past that we charge a flat fee shipping rate of $50.

Do you charge a restocking fee on returns?

Yes, we will give you a full refund but apply a 10% restocking fee.

Support

How can I get in contact with you?

There are two different ways: Chatbot and email. 

We recommend you start by asking your question to the Chatbot. If you don’t get your answer, reach out to us via email.

Do you have an affiliate program?

We do! Click here to learn more and make money off commissions.

Do you have a referral program?

We do not have a referral program.

Quagga

Why should I choose Quagga?

Assembling furniture can be both frustrating and a chore for many people. Why not make it fun? That’s our goal at Quagga: to make furniture assembly something you can look forward to.

What is a Quagga anyway? That’s a silly word.

Dissatisfied with the lack of quality many furniture companies have, we wanted to “bring back quality from extinction.” The name “Quagga” is reflective of our brand and the products: unique and fun. A “Quagga” is actually an extinct subspecies of the common zebra.

Still have questions? Email us at hello@quaggadesigns.com
For information on specific bed frames, check the FAQ on the Product Page

Products

Do you sell products for wholesale?
No, we do not sell our products for wholesale. Check out the shop or home page to buy online!

Will the mattress slide around on the bed frame?
Nope! The slats on most of our bed frames are turned side ways which creates friction between the mattress and the bed’s slats.

How much storage space is beneath the beds?
Tic-Tac-Toe®: 10 in.
Flex®: 10 in.
No Fuss Plus®: 6 in.
Rustic: 10 in.

What is the best way for me to transport the beds?
Once disassembled, the base and slats can be strapped and stacked onto each other for easy transport.

Do I need a box spring?
No, however if you would like to add one feel free!

How much weight can each bed frame hold?
Each bed can hold between 505lbs - 685lbs.

How heavy are your beds?
The average weight of our beds is 40kg (around 90 pounds).

What kind of stain do you use on the furniture?
We do not use any stain, however we apply linseed oil to the surface of our products. Linseed oil is environmentally friendly and brings out the natural beauty of the wood grain. It also deeply nourishes the wood while providing providing protection that is waterproof and abrasion resistant.

Where do you harvest the trees for your furniture?
The trees come from Quebec.

Should I worry about any off-gassing?
Our linseed oil finish is environmentally friendly and has no off-gassing.

How far apart are the slats?
No Fuss Plus®: 2.75"
Flex®: 2.75"
Tic Tac Toe®: 5" x 7"
Rustic: 2.75"

What are your products made from?
All our products come from Quebec and are made of birch plywood. We make our furniture out of birch because it is strong and stable.

How long do the bed frames take to assemble?
It varies from bed frame to bed frame, but they generally take under 10 minutes to assemble!

Can I stain or paint my bed frame?
You can stain or paint the Tic Tac Toe, No Fuss Plus, or Flex, but not the Rustic since we have already stained it for you. We use linseed oil on all of our bed frames (except for the Rustic) which you can paint over. We recommend using an oil based primer before you paint it because it sticks better than a latex primer.

What size does each bed frame come in?
Tic Tac Toe®: Double, Queen & King
Flex®: Queen & King
No Fuss Plus®: Single to Double & Queen to King
Rustic: Queen & King

Can I customize my Quagga bed frame?
You can customize the bed frames that come in the natural birch color (the Tic Tac Toe, No Fuss Plus, or Flex beds) as we only apply two layers of linseed oil. However, the Rustic is a bit more difficult because the linseed oil that we apply has pigment in it, so we wouldn't necessarily recommend customizing the Rustic bed frame.

Can the Headboard be used with any bed frame?
The Headboard was designed with the Rustic in mind, but yes, it can be used for any one of the other bed frames we sell! Just slide it between the mattress and the wall like you would with the Rustic. Just keep in mind, the mattress will slightly hang over the edge on the foot of the bed frame.

What do I do if my bed starts squeaking?
Overtime, this may happen but is unlikely. If it does, there's nothing to worry about because there is a simple solution to this (don't worry, it does not require you to buy an entirely new bed frame). You can use paste wax which you can find at your local hardware store. The cheapest you can buy is around $10 so it's very feasible. You can use this wax wherever it is squeaking, for example, in between the leg and a slat. It's best to look for non-toxic paste wax or you can even make your own at home with a combination of waxes.

Which mattresses are compatible with your bed frames?
Great question! Lots of mattress companies suggest specific characteristics to be met when pairing your mattress with a bed frame. Since our bed frames are unique, some of them won't meet those characteristics, but don't worry! We have tested them with a wide variety of mattresses including latex and soft ones like memory foam. So even though some of our bed frames won't exactly match with what mattress companies suggest when purchasing a bed frame, rest assured your Quagga bed frame will have your back.

How thick should my mattress be for the Rustic bed frame?

The distance from the top of the slats to the top of the sideboards of the Rustic is 4.75". We generally recommend 8 inches minimum for the thickness of the mattress, otherwise the sideboards might get in the way.

What kind of adhesives are used in the plywood that makes it non-toxic?
We use adhesives that have zero VOC, is non-flammable, non-toxic, and water-based.

How do your bed frames handle humid environments?
We use CARB (California Air Resources Board) P2 glue, meaning it has one of the most stringent regulation in effect to limit formaldehyde emissions from composite wood products and stands up to humid temperatures quite well. The moisture content of the birch plywood that we use is around 15%.

Do you have a showroom where I can see your products in person?
Unfortunately we don't. Everything is exclusively online.

Do you do custom furniture?
Unfortunately we don't. We only sell what is seen on our website. However, we are always open to hearing about ways we can improve our products! Let us know by contacting us.

We would love to see you assemble it! Feel free to take a time-lapse of yourself assembling your Quagga bed frame or document the process by tagging @quagga.designs on Instagram or your preferred social media platform.

Do you sell products for wholesale?
No, we do not sell our products for wholesale. Check out the shop or home page to buy online!

Will the mattress slide around on the bed frame?
Nope! The slats on most of our bed frames are turned side ways which creates friction between the mattress and the bed’s slats.

How much storage space is beneath the beds?
Tic-Tac-Toe®: 10 in.
Flex®: 10 in.
No Fuss Plus®: 6 in.
Rustic: 10 in.

What is the best way for me to transport the beds?
Once disassembled, the base and slats can be strapped and stacked onto each other for easy transport.

Do I need a box spring?
No, however if you would like to add one feel free!

How much weight can each bed frame hold?
Each bed can hold between 505lbs - 685lbs.

How heavy are your beds?
The average weight of our beds is 40kg (around 90 pounds).

What kind of stain do you use on the furniture?
We do not use any stain, however we apply linseed oil to the surface of our products. Linseed oil is environmentally friendly and brings out the natural beauty of the wood grain. It also deeply nourishes the wood while providing providing protection that is waterproof and abrasion resistant.

Where do you harvest the trees for your furniture?
The trees come from Quebec.

Should I worry about any off-gassing?
Our linseed oil finish is environmentally friendly and has no off-gassing.

How far apart are the slats?
No Fuss Plus®: 2.75"
Flex®: 2.75"
Tic Tac Toe®: 5" x 7"
Rustic: 2.75"

What are your products made from?
All our products come from Quebec and are made of birch plywood. We make our furniture out of birch because it is strong and stable.

How long do the bed frames take to assemble?
It varies from bed frame to bed frame, but they generally take under 10 minutes to assemble!

Can I stain or paint my bed frame?
You can stain or paint the Tic Tac Toe, No Fuss Plus, or Flex, but not the Rustic since we have already stained it for you. We use linseed oil on all of our bed frames (except for the Rustic) which you can paint over. We recommend using an oil based primer before you paint it because it sticks better than a latex primer.

What size does each bed frame come in?
Tic Tac Toe®: Double, Queen & King
Flex®: Queen & King
No Fuss Plus®: Single to Double & Queen to King
Rustic: Queen & King

Can I customize my Quagga bed frame?
You can customize the bed frames that come in the natural birch color (the Tic Tac Toe, No Fuss Plus, or Flex beds) as we only apply two layers of linseed oil. However, the Rustic is a bit more difficult because the linseed oil that we apply has pigment in it, so we wouldn't necessarily recommend customizing the Rustic bed frame.

Can the Headboard be used with any bed frame?
The Headboard was designed with the Rustic in mind, but yes, it can be used for any one of the other bed frames we sell! Just slide it between the mattress and the wall like you would with the Rustic. Just keep in mind, the mattress will slightly hang over the edge on the foot of the bed frame.

What do I do if my bed starts squeaking?
Overtime, this may happen but is unlikely. If it does, there's nothing to worry about because there is a simple solution to this (don't worry, it does not require you to buy an entirely new bed frame). You can use paste wax which you can find at your local hardware store. The cheapest you can buy is around $10 so it's very feasible. You can use this wax wherever it is squeaking, for example, in between the leg and a slat. It's best to look for non-toxic paste wax or you can even make your own at home with a combination of waxes.

Which mattresses are compatible with your bed frames?
Great question! Lots of mattress companies suggest specific characteristics to be met when pairing your mattress with a bed frame. Since our bed frames are unique, some of them won't meet those characteristics, but don't worry! We have tested them with a wide variety of mattresses including latex and soft ones like memory foam. So even though some of our bed frames won't exactly match with what mattress companies suggest when purchasing a bed frame, rest assured your Quagga bed frame will have your back.

How thick should my mattress be for the Rustic bed frame?

The distance from the top of the slats to the top of the sideboards of the Rustic is 4.75". We generally recommend 8 inches minimum for the thickness of the mattress, otherwise the sideboards might get in the way.

What kind of adhesives are used in the plywood that makes it non-toxic?
We use adhesives that have zero VOC, is non-flammable, non-toxic, and water-based.

How do your bed frames handle humid environments?
We use CARB (California Air Resources Board) P2 glue, meaning it has one of the most stringent regulation in effect to limit formaldehyde emissions from composite wood products and stands up to humid temperatures quite well. The moisture content of the birch plywood that we use is around 15%.

Do you have a showroom where I can see your products in person?
Unfortunately we don't. Everything is exclusively online.

Do you do custom furniture?
Unfortunately we don't. We only sell what is seen on our website. However, we are always open to hearing about ways we can improve our products! Let us know by contacting us.

We would love to see you assemble it! Feel free to take a time-lapse of yourself assembling your Quagga bed frame or document the process by tagging @quagga.designs on Instagram or your preferred social media platform.

Do you sell products for wholesale?
No, we do not sell our products for wholesale. Check out the shop or home page to buy online!

Will the mattress slide around on the bed frame?
Nope! The slats on most of our bed frames are turned side ways which creates friction between the mattress and the bed’s slats.

How much storage space is beneath the beds?
Tic-Tac-Toe®: 10 in.
Flex®: 10 in.
No Fuss Plus®: 6 in.
Rustic: 10 in.

What is the best way for me to transport the beds?
Once disassembled, the base and slats can be strapped and stacked onto each other for easy transport.

Do I need a box spring?
No, however if you would like to add one feel free!

How much weight can each bed frame hold?
Each bed can hold between 505lbs - 685lbs.

How heavy are your beds?
The average weight of our beds is 40kg (around 90 pounds).

What kind of stain do you use on the furniture?
We do not use any stain, however we apply linseed oil to the surface of our products. Linseed oil is environmentally friendly and brings out the natural beauty of the wood grain. It also deeply nourishes the wood while providing providing protection that is waterproof and abrasion resistant.

Where do you harvest the trees for your furniture?
The trees come from Quebec.

Should I worry about any off-gassing?
Our linseed oil finish is environmentally friendly and has no off-gassing.

How far apart are the slats?
No Fuss Plus®: 2.75"
Flex®: 2.75"
Tic Tac Toe®: 5" x 7"
Rustic: 2.75"

What are your products made from?
All our products come from Quebec and are made of birch plywood. We make our furniture out of birch because it is strong and stable.

How long do the bed frames take to assemble?
It varies from bed frame to bed frame, but they generally take under 10 minutes to assemble!

Can I stain or paint my bed frame?
You can stain or paint the Tic Tac Toe, No Fuss Plus, or Flex, but not the Rustic since we have already stained it for you. We use linseed oil on all of our bed frames (except for the Rustic) which you can paint over. We recommend using an oil based primer before you paint it because it sticks better than a latex primer.

What size does each bed frame come in?
Tic Tac Toe®: Double, Queen & King
Flex®: Queen & King
No Fuss Plus®: Single to Double & Queen to King
Rustic: Queen & King

Can I customize my Quagga bed frame?
You can customize the bed frames that come in the natural birch color (the Tic Tac Toe, No Fuss Plus, or Flex beds) as we only apply two layers of linseed oil. However, the Rustic is a bit more difficult because the linseed oil that we apply has pigment in it, so we wouldn't necessarily recommend customizing the Rustic bed frame.

Can the Headboard be used with any bed frame?
The Headboard was designed with the Rustic in mind, but yes, it can be used for any one of the other bed frames we sell! Just slide it between the mattress and the wall like you would with the Rustic. Just keep in mind, the mattress will slightly hang over the edge on the foot of the bed frame.

What do I do if my bed starts squeaking?
Overtime, this may happen but is unlikely. If it does, there's nothing to worry about because there is a simple solution to this (don't worry, it does not require you to buy an entirely new bed frame). You can use paste wax which you can find at your local hardware store. The cheapest you can buy is around $10 so it's very feasible. You can use this wax wherever it is squeaking, for example, in between the leg and a slat. It's best to look for non-toxic paste wax or you can even make your own at home with a combination of waxes.

Which mattresses are compatible with your bed frames?
Great question! Lots of mattress companies suggest specific characteristics to be met when pairing your mattress with a bed frame. Since our bed frames are unique, some of them won't meet those characteristics, but don't worry! We have tested them with a wide variety of mattresses including latex and soft ones like memory foam. So even though some of our bed frames won't exactly match with what mattress companies suggest when purchasing a bed frame, rest assured your Quagga bed frame will have your back.

How thick should my mattress be for the Rustic bed frame?

The distance from the top of the slats to the top of the sideboards of the Rustic is 4.75". We generally recommend 8 inches minimum for the thickness of the mattress, otherwise the sideboards might get in the way.

What kind of adhesives are used in the plywood that makes it non-toxic?
We use adhesives that have zero VOC, is non-flammable, non-toxic, and water-based.

How do your bed frames handle humid environments?
We use CARB (California Air Resources Board) P2 glue, meaning it has one of the most stringent regulation in effect to limit formaldehyde emissions from composite wood products and stands up to humid temperatures quite well. The moisture content of the birch plywood that we use is around 15%.

Do you have a showroom where I can see your products in person?
Unfortunately we don't. Everything is exclusively online.

Do you do custom furniture?
Unfortunately we don't. We only sell what is seen on our website. However, we are always open to hearing about ways we can improve our products! Let us know by contacting us.

We would love to see you assemble it! Feel free to take a time-lapse of yourself assembling your Quagga bed frame or document the process by tagging @quagga.designs on Instagram or your preferred social media platform.

Do you sell products for wholesale?
No, we do not sell our products for wholesale. Check out the shop or home page to buy online!

Will the mattress slide around on the bed frame?
Nope! The slats on most of our bed frames are turned side ways which creates friction between the mattress and the bed’s slats.

How much storage space is beneath the beds?
Tic-Tac-Toe®: 10 in.
Flex®: 10 in.
No Fuss Plus®: 6 in.
Rustic: 10 in.

What is the best way for me to transport the beds?
Once disassembled, the base and slats can be strapped and stacked onto each other for easy transport.

Do I need a box spring?
No, however if you would like to add one feel free!

How much weight can each bed frame hold?
Each bed can hold between 505lbs - 685lbs.

How heavy are your beds?
The average weight of our beds is 40kg (around 90 pounds).

What kind of stain do you use on the furniture?
We do not use any stain, however we apply linseed oil to the surface of our products. Linseed oil is environmentally friendly and brings out the natural beauty of the wood grain. It also deeply nourishes the wood while providing providing protection that is waterproof and abrasion resistant.

Where do you harvest the trees for your furniture?
The trees come from Quebec.

Should I worry about any off-gassing?
Our linseed oil finish is environmentally friendly and has no off-gassing.

How far apart are the slats?
No Fuss Plus®: 2.75"
Flex®: 2.75"
Tic Tac Toe®: 5" x 7"
Rustic: 2.75"

What are your products made from?
All our products come from Quebec and are made of birch plywood. We make our furniture out of birch because it is strong and stable.

How long do the bed frames take to assemble?
It varies from bed frame to bed frame, but they generally take under 10 minutes to assemble!

Can I stain or paint my bed frame?
You can stain or paint the Tic Tac Toe, No Fuss Plus, or Flex, but not the Rustic since we have already stained it for you. We use linseed oil on all of our bed frames (except for the Rustic) which you can paint over. We recommend using an oil based primer before you paint it because it sticks better than a latex primer.

What size does each bed frame come in?
Tic Tac Toe®: Double, Queen & King
Flex®: Queen & King
No Fuss Plus®: Single to Double & Queen to King
Rustic: Queen & King

Can I customize my Quagga bed frame?
You can customize the bed frames that come in the natural birch color (the Tic Tac Toe, No Fuss Plus, or Flex beds) as we only apply two layers of linseed oil. However, the Rustic is a bit more difficult because the linseed oil that we apply has pigment in it, so we wouldn't necessarily recommend customizing the Rustic bed frame.

Can the Headboard be used with any bed frame?
The Headboard was designed with the Rustic in mind, but yes, it can be used for any one of the other bed frames we sell! Just slide it between the mattress and the wall like you would with the Rustic. Just keep in mind, the mattress will slightly hang over the edge on the foot of the bed frame.

What do I do if my bed starts squeaking?
Overtime, this may happen but is unlikely. If it does, there's nothing to worry about because there is a simple solution to this (don't worry, it does not require you to buy an entirely new bed frame). You can use paste wax which you can find at your local hardware store. The cheapest you can buy is around $10 so it's very feasible. You can use this wax wherever it is squeaking, for example, in between the leg and a slat. It's best to look for non-toxic paste wax or you can even make your own at home with a combination of waxes.

Which mattresses are compatible with your bed frames?
Great question! Lots of mattress companies suggest specific characteristics to be met when pairing your mattress with a bed frame. Since our bed frames are unique, some of them won't meet those characteristics, but don't worry! We have tested them with a wide variety of mattresses including latex and soft ones like memory foam. So even though some of our bed frames won't exactly match with what mattress companies suggest when purchasing a bed frame, rest assured your Quagga bed frame will have your back.

How thick should my mattress be for the Rustic bed frame?

The distance from the top of the slats to the top of the sideboards of the Rustic is 4.75". We generally recommend 8 inches minimum for the thickness of the mattress, otherwise the sideboards might get in the way.

What kind of adhesives are used in the plywood that makes it non-toxic?
We use adhesives that have zero VOC, is non-flammable, non-toxic, and water-based.

How do your bed frames handle humid environments?
We use CARB (California Air Resources Board) P2 glue, meaning it has one of the most stringent regulation in effect to limit formaldehyde emissions from composite wood products and stands up to humid temperatures quite well. The moisture content of the birch plywood that we use is around 15%.

Do you have a showroom where I can see your products in person?
Unfortunately we don't. Everything is exclusively online.

Do you do custom furniture?
Unfortunately we don't. We only sell what is seen on our website. However, we are always open to hearing about ways we can improve our products! Let us know by contacting us.

We would love to see you assemble it! Feel free to take a time-lapse of yourself assembling your Quagga bed frame or document the process by tagging @quagga.designs on Instagram or your preferred social media platform.

Do you sell products for wholesale?
No, we do not sell our products for wholesale. Check out the shop or home page to buy online!

Will the mattress slide around on the bed frame?
Nope! The slats on most of our bed frames are turned side ways which creates friction between the mattress and the bed’s slats.

How much storage space is beneath the beds?
Tic-Tac-Toe®: 10 in.
Flex®: 10 in.
No Fuss Plus®: 6 in.
Rustic: 10 in.

What is the best way for me to transport the beds?
Once disassembled, the base and slats can be strapped and stacked onto each other for easy transport.

Do I need a box spring?
No, however if you would like to add one feel free!

How much weight can each bed frame hold?
Each bed can hold between 505lbs - 685lbs.

How heavy are your beds?
The average weight of our beds is 40kg (around 90 pounds).

What kind of stain do you use on the furniture?
We do not use any stain, however we apply linseed oil to the surface of our products. Linseed oil is environmentally friendly and brings out the natural beauty of the wood grain. It also deeply nourishes the wood while providing providing protection that is waterproof and abrasion resistant.

Where do you harvest the trees for your furniture?
The trees come from Quebec.

Should I worry about any off-gassing?
Our linseed oil finish is environmentally friendly and has no off-gassing.

How far apart are the slats?
No Fuss Plus®: 2.75"
Flex®: 2.75"
Tic Tac Toe®: 5" x 7"
Rustic: 2.75"

What are your products made from?
All our products come from Quebec and are made of birch plywood. We make our furniture out of birch because it is strong and stable.

How long do the bed frames take to assemble?
It varies from bed frame to bed frame, but they generally take under 10 minutes to assemble!

Can I stain or paint my bed frame?
You can stain or paint the Tic Tac Toe, No Fuss Plus, or Flex, but not the Rustic since we have already stained it for you. We use linseed oil on all of our bed frames (except for the Rustic) which you can paint over. We recommend using an oil based primer before you paint it because it sticks better than a latex primer.

What size does each bed frame come in?
Tic Tac Toe®: Double, Queen & King
Flex®: Queen & King
No Fuss Plus®: Single to Double & Queen to King
Rustic: Queen & King

Can I customize my Quagga bed frame?
You can customize the bed frames that come in the natural birch color (the Tic Tac Toe, No Fuss Plus, or Flex beds) as we only apply two layers of linseed oil. However, the Rustic is a bit more difficult because the linseed oil that we apply has pigment in it, so we wouldn't necessarily recommend customizing the Rustic bed frame.

Can the Headboard be used with any bed frame?
The Headboard was designed with the Rustic in mind, but yes, it can be used for any one of the other bed frames we sell! Just slide it between the mattress and the wall like you would with the Rustic. Just keep in mind, the mattress will slightly hang over the edge on the foot of the bed frame.

What do I do if my bed starts squeaking?
Overtime, this may happen but is unlikely. If it does, there's nothing to worry about because there is a simple solution to this (don't worry, it does not require you to buy an entirely new bed frame). You can use paste wax which you can find at your local hardware store. The cheapest you can buy is around $10 so it's very feasible. You can use this wax wherever it is squeaking, for example, in between the leg and a slat. It's best to look for non-toxic paste wax or you can even make your own at home with a combination of waxes.

Which mattresses are compatible with your bed frames?
Great question! Lots of mattress companies suggest specific characteristics to be met when pairing your mattress with a bed frame. Since our bed frames are unique, some of them won't meet those characteristics, but don't worry! We have tested them with a wide variety of mattresses including latex and soft ones like memory foam. So even though some of our bed frames won't exactly match with what mattress companies suggest when purchasing a bed frame, rest assured your Quagga bed frame will have your back.

How thick should my mattress be for the Rustic bed frame?

The distance from the top of the slats to the top of the sideboards of the Rustic is 4.75". We generally recommend 8 inches minimum for the thickness of the mattress, otherwise the sideboards might get in the way.

What kind of adhesives are used in the plywood that makes it non-toxic?
We use adhesives that have zero VOC, is non-flammable, non-toxic, and water-based.

How do your bed frames handle humid environments?
We use CARB (California Air Resources Board) P2 glue, meaning it has one of the most stringent regulation in effect to limit formaldehyde emissions from composite wood products and stands up to humid temperatures quite well. The moisture content of the birch plywood that we use is around 15%.

Do you have a showroom where I can see your products in person?
Unfortunately we don't. Everything is exclusively online.

Do you do custom furniture?
Unfortunately we don't. We only sell what is seen on our website. However, we are always open to hearing about ways we can improve our products! Let us know by contacting us.

We would love to see you assemble it! Feel free to take a time-lapse of yourself assembling your Quagga bed frame or document the process by tagging @quagga.designs on Instagram or your preferred social media platform.

Assembly

Is there a way to attach headboards to any of the beds?
We have Headboards available for the Rustic bed frames. You can purchase them here!

Do you have any useful videos for the beds?
Yes, we do! You can find us on YouTube at https://www.youtube.com/user/quaggadesigns

Which bed is the easiest to assemble?
The No Fuss Plus® bed frame because you simply place the slats into the base.

Which beds require no hardware?
The Tic-Tac-Toe® and the No Fuss Plus® bed.

Shipping

Which carrier do you use?
We mainly use FedEx, although it may be different depending on location.

Help! I can't track my package!
After you receive your confirmation email and once your package has officially shipped and left the warehouse, you will receive an email notifying you that your package has shipped where you will be able to track your package.

I have received a Shipping notification email but still am not able to track my package. What do I do?
If for whatever reason you cannot track your package despite receiving a tracking number, simply Google "track (insert tracking number)" and a link will appear where you can track your package. If that does not work, feel free to contact us and we will see what we can do!

How many boxes do the beds ship in?
Most of our beds ship 2 boxes.

Do you ship to APO/FPO addresses?
No, we do not ship to APO/FPO addresses.

Can I ship my order to my PO Box?
No, we do not ship orders to PO Boxes.

Do you charge for shipping?
We provide free shipping across Canada except for shipping charges that may apply to Canadian territories (North West Territories, Nunavut, the Yukon).

How long will it take for my order to arrive?
The average shipment takes around 3-5 business days.

Will my card be charged at checkout or time of shipment?
It takes from 24 hours to a couple of days to process the payment.

Why don't you sell to Canadian territories?
Unfortunately the shipping cost is basically the cost of the bed itself even when we calculate the best rate, so it isn't feasible.

Do you sell internationally?

At the moment, unfortunately we do not. We are planning on selling in the United States soon (sometime in 2022) and expanding from there!

Help! My package didn't arrive!
Relax! We'll do our best to sort this out.
If this happens, the first thing to do is check your tracking number and see where your package is at. It may be on the way but just hasn't arrived yet.
Another thing that may have happened is your carrier (usually FedEx) attempted to deliver your package three times and you were not home. As a result, it is being held at a FedEx facility. Call FedEx at 1-800-463-3339 to see what is going on and see if you can pick it up at a nearby FedEx facility.
If you have done these things and the issue is still not resolved, please contact us at hello@quaggadesigns.com and we will do our best to help you!

Returns

What is your return policy?
If you are not fully satisfied with your bed, you can return it after 100 days no questions asked! Just make sure you keep the original packaging.

Can I get a refund?
Yes. You have 100 days to try out the product, and if you are not satisfied you will receive a full refund.

How do I receive my refund?
Please contact us letting us know you would like to return the item. We will send you shipping labels, and we will issue you a full refund. Keep in mind, the refund will take a couple of business days to process and appear on your card.

Missing & Damaged Pieces

The carrier is saying that my package is delivered but I do not have my package. What do I do?
Please contact us and we will follow up for you.

What do I do if I am missing pieces?
First of all, your packages may be arriving separately so please check your tracking number to see what the status of it is. If the packages you receive are missing pieces, please reach out to us and will send see what we can do.

I have pieces that are damaged. What do I do?
If you have minor scruffs/dents/scratches, use a little bit of linseed oil which can be found at your local hardware store. We use this oil on all of our bed frames. It is non-toxic, eco-friendly, and has been used for generations to help restore the vitality of furniture. We recommend using a linseed oil with the least amount of ingredients for optimal results.

I have parts that are completely broken. What do I do?
Please contact us with a photo of the broken item, name and address and we will see what we can do!

Ordering

What is a backorder?
It means that we have a waiting list as certain products are sold out.

How do I cancel my order?
Please email us at hello@quaggadesigns.com as soon as possible and we will do our best to contact the warehouse to stop the process of the order. Be careful when you are filling in your information at the checkout page - as soon as you press "Process Order" our warehouse will be notified and start processing and shipping the order.

*Please note: We cannot guarantee that your order will be cancelled due to how quickly our warehouse operates. Apologies in advance, we will do our best.


Do you offer any discounts?
We offer a 10% discount to Active Duty, Retired and Reserve members of the Canadian Armed Forces and the Coast Guard. Valid proof of service is required. Submit a photo of your military ID to hello@quaggadesigns.com

About Quagga Designs

Where does the name “Quagga Designs” come from?
We stumbled upon the “Quagga” (an extinct Zebra) many years ago and just loved the name. We find that many furniture companies do not value quality for customers. Quagga Designs aims to “bring back quality from extinction,” by providing high quality furniture for a reasonable price. Learn more about the company and the founders here!

How can I keep up to date with Quagga Designs?
Follow us on social media (Instagram, Facebook, TikTok and YouTube). You can also join our email list on the home page to be notified when we are doing sales and for restocks!

Will you be selling to other countries other than Canada?
Yes, we will. We are excited to begin selling to USA by early 2022 and expand from there!