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If you don't see your question, feel free to contact us at sales@quaggadesigns.com. We would love to help!

Bed Frames

Do you sell products for wholesale?
No. We do not sell our products for wholesale. Check out the shop/home page to buy online!
Will the mattress slide around on the bed frame?
Nope! The slats on most of our bed frames are turned side ways which creates friction between the mattress and the bed’s slats.
How much storage space is beneath the beds?
Tic-Tac-Toe: 10 in.
Flex: 10 in.
No Fuss Plus: 6 in.
What is the best way for me to transport the beds?
Once disassembled, the base and slats can be strapped and stacked onto each other for easy transport.
Do I need a box spring?
No.
How much weight can each bed frame hold?
Each bed can hold between 1155 pounds and 1595 pounds.
How heavy are your beds?
The average weight of our beds is 40kg (around 90 pounds).
What kind of stain do you use on the furniture?
We do not use any stain, however we apply linseed oil to the surface of our products. Linseed oil is environmentally friendly and brings out the natural beauty of the wood grain. It also deeply nourishes the wood while providing providing protection that is waterproof and abrasion resistant.
Where do you harvest the trees for your furniture?
The trees come from Quebec.
Should I worry about any off-gassing?
Our linseed oil finish is environmentally friendly and has no off-gassing.
How far apart are the slats?
They are 2.75 inches apart.
Where are Quagga products manufactured?
The slats are between 2.5 and 3 inches apart.
What are your products made from?
All our products come from Quebec and are made of birch plywood. We make our furniture out of birch because it is strong and stable.

Assembly

Is there a way to attach headboards to any of the beds?
We have Pillow Headboards available for the Rustic and Urban bed frames which rest on the frame and use Velcro to secure to the wall. You can purchase them here!
Do you have any useful videos for the beds?
Yes, we do! You can find us on YouTube at https://www.youtube.com/user/quaggadesigns
Which bed is the easiest to assemble?
The No Fuss Plus bed frame because you simply place the slats into the base.
Which beds require no hardware?
The Tic-Tac-Toe and the No Fuss Plus bed.

Shipping

How many boxes do the beds ship in?
Most of our beds ship 2 boxes.
Do you ship internationally?
Yes, we ship to the Unite States. However, we do not ship to Hawaii and Alaska.
Do you ship to APO/FPO addresses?
No, we do not ship to APO/FPO addresses.
Can I ship my order to my PO Box?
No, we do not ship orders to PO Boxes.
Can you expedite shipping?
Yes, but there will be additional shipping applied to the final price.
Do you charge for shipping?
We provide free shipping across Canada. For customers located in the United States, standard shipping is required.
Do you have same-day delivery?
No, however our delivery time on average is 5 days.
How long will it take for my order to arrive?
The average shipment takes around 3-5 days.
Will my card be charged at checkout or time of shipment?
It takes from 24 hours to a couple of days to process the payment.

Returns

Do you accept exchanges?
Only within 30 days of purchase.
What is your return policy?
If you are not fully satisfied with your bed, you can return it after 30 days no questions asked!
Can I get a refund?
Yes. You have 30 days to try out the product, and if you are not satisfied you will receive a full refund.
How do I receive my refund?
Please contact us.

Missing Pieces

UPS is saying that my package is delivered but I do not have my package. What do I do?
Please contact us and we will follow up for you.
What do I do if I am missing pieces?
Please reach out to us and will send you the missing pieces.

Ordering

What is a backorder?
It means that we have a waiting list as certain products are sold out.
How do I cancel my order?
Please email sales@quaggadesigns.com

About Quagga Designs

Where does the name “Quagga Designs” come from?
We stumbled upon the “Quagga” (an extinct Zebra) many years ago and just loved the name. We find that many furniture companies do not value quality for customers. Quagga Designs aims to “bring back quality from extinction,” by providing high quality furniture for a reasonable price. Learn more about the company and the founders here!
How can I keep up to date with Quagga Designs?
Follow us on social media (Instagram, Facebook, TikTok and Pinterest).