FAQ

The No Fuss Plus expands from Single to Double size and from Queen to King size.

Quagga beds are solid, so you don’t need one. However, if it’s a personal preference, feel free to add one to your Quagga bed. All of our bed frames are capable of having box springs on them. Just check the dimensions on the product page of your Quagga bed to make sure your box spring will fit properly.

Because why not! It’s essentially two bed frames in one. So if you buy an expandable Quagga bed frame but want to upgrade your mattress in the future, you don’t have to buy an entirely new bed frame.

We do our best to keep all of our products as clean as possible. You don’t want to be breathing toxic air for eight hours every night! All products are Carb P2 Compliant. This is one of the most stringent regulations in effect to limit formaldehyde emissions from composite wood products.

Dissatisfied with the lack of quality many furniture companies have, we wanted to “bring back quality from extinction.” The name “Quagga” is reflective of our brand and the products: unique and fun. A “Quagga” is actually an extinct subspecies of the common zebra.

We do not have a referral program.

We do! Click here to learn more and make money off commissions.

Assembling furniture can be both frustrating and a chore for many people. Why not make it fun? That’s our goal at Quagga: to make furniture assembly something you can look forward to.

At our warehouse in Ottawa, Ontario, Canada.

There are two different ways: Chatbot and email. We recommend you start by asking your question to the Chatbot. If you don’t get your answer, reach out to us via email.

Yes, we will give you a full refund but apply a 10% restocking fee.

We have a five year warranty that covers defects in materials and workmanship from the date of delivery. Warranties are not transferable and do not apply to re-sold items. Defects from misuse, negligence, abuse, and accidents or for commercial use will not be covered by our warranty. Shipping is for free the first year since your purchase, past that we charge a flat fee shipping rate of $50.

Please contact hello@quaggadesigns.com and we will figure it out from there.

We work closely with our manufacturers and visit them often. We ensure all workers are treated fairly and workplace conditions are safe.

We offer a 100 day sleep trial. Within this time, we accept returns in the original packaging. We will give you a full refund but apply a 10% restocking fee.

Unfortunately this cannot be returned without the box.

We partner with a number of different charities throughout Canada who are more than happy to pick up the product you would like to return and give it to someone in need. Please contact us at hello@quaggadesigns.com and we will see if there is a charity partner near you who is willing to pick up the item from your address. Learn more here.If there is no charity near where you live, this will be treated as a regular return. Put the pieces back in the box how they came. Reach out to us at hello@quaggadesigns.com and we will send you return labels. Print these out and place them over the existing labels. Once the packages are ready you can call FedEx at 1-800-463-3339 to arrange a pickup time.

If you want to be notified about product restocks, fill out the “Get Notified” section on any of the product pages where a product is out of stock. If you want to be notified about sales, news, and new products, submit your email in the footer or put your email in the “Stay in the Loop” section on the Home Page.

Right now, we manufacture in Ontario, Canada.

The boxes may arrive separately, so don’t be alarmed if you only get one. Check your tracking number to ensure all boxes are on their way.

The amount of boxes the product arrives in depends on what you order. It ranges from 1-3 boxes. Check the product page to know how many boxes your order will arrive in.

We offer free shipping throughout Canada. There is a flat fee applied to US orders.

Unfortunately we do not offer scheduled delivery. As soon as you submit your order, it is sent to our warehouse and shipped as soon as possible. Most orders arrive between 1-5 business days, so time your order accordingly.

It should take between 1-5 business days (give or take) after ordering. Check your tracking number to see where your order is at.

Yes, we sell through the contiguous US.

Yes, we ship everywhere throughout Canada except for the Yukon, Northwest Territories, and Nunavut due to high shipping costs.

Chances are the boxes are arriving separately. Check your tracking number to see when the other boxes will arrive. If you’re still not sure where your other boxes are, feel free to contact us.

Please contact us at hello@quaggadesigns.com and we will look into that as soon as we can.

Unfortunately this is not possible. As soon as an order is placed, the warehouse will receive the information and start shipping out the order.

Underneath the ETA message on the product page (this will only appear if something is out of stock), you will see a “Get Notified” section. Put your email in and hit “Submit” to be the first to know when products are back in stock.

We hope to be offering this soon!

Once your order has left the warehouse, you will receive a tracking email which will tell you how you can track your order. If you have not received your tracking number email or cannot track your order, please reach out to hello@quaggadesigns.com

We accept major cards and have an option for PayPal.

We do not offer pickups. Place your order on our website and we will ship your order straight to your door within 1-5 business days (this may be longer for those in the US since your order must cross the border).

As soon as you hit “Submit Your Order,” your information gets passed on immediately and our warehouse gets to work on picking, packing, and shipping out your order.If you email us immediately at hello@quaggadesigns.com, we may be able to contact our warehouse and cancel it. However, there are no guarantees.Please check and double check your order before hitting “Submit Your Order” on the checkout page.

We do not take custom orders. We only sell what is shown on the website, however, you can customize your order however you want. :)

Bending the slats isn't necessary because, since the slats are on their sides, the weight capacity goes up 5 times. The slats do bend slightly to absorb the weight, but your mattress will feel brand new sitting on a Quagga bed!

Unfortunately at this time, you cannot pre-order.

Whatever we can. All Quagga products are FSC Certified, meaning the trees that we harvest are replenished.

If a product is out of stock, the size button for that particular product will either be greyed out or it will say "Out of Stock” on the product page. There should be a message indicating an ETA on the product.

Quagga products are made from high quality birch harvested from beautiful forests in Quebec.

We use a water-based glue which is non-toxic.

No, we do not sell our products wholesale. Check out the shop or home page to buy online!

Quagga products are not made for outdoor usage, so we recommend keeping them inside to prevent any damage.

Yes. We have tested a wide variety of mattresses on all of our bed frames to ensure all types of mattresses are compatible.

Absolutely! Quagga bed frames are highly customizable, so you can throw on any paint or stain that you want. (Feel free to tag and share with us on social media).

Our products are exclusively online and we don’t have a showroom. Sorry about that!

Very strong. The slats are flipped on their sides which gives them 5x more strength. Each bed can hold between 505lbs - 685lbs.

Yes! We do our best to be as kind to the environment as possible. “FSC Certified Lumber aims to be the 'gold standard' of 'eco-friendly' lumber, and it's an assurance that this wood product has been harvested from a sustainably managed forest.”

Quagga beds take under ten minutes to assemble. Chances are it’ll take you longer to unpack the bed frame than it will be to assemble it.