FAQ

Dissatisfied with the lack of quality many furniture companies have, we wanted to “bring back quality from extinction.” The name “Quagga” is reflective of our brand and the products: unique and fun. A “Quagga” is actually an extinct subspecies of the common zebra.

Assembling furniture can be both frustrating and a chore for many people. Why not make it fun? That’s our goal at Quagga: to make furniture assembly something you can look forward to.

There are two different ways: Chatbot and email. We recommend you start by asking your question to the Chatbot. If you don’t get your answer, reach out to us via email.

We have a five year warranty that covers defects in materials and workmanship from the date of delivery. Warranties are not transferable and do not apply to re-sold items. Defects from misuse, negligence, abuse, and accidents or for commercial use will not be covered by our warranty. Shipping is for free the first year since your purchase, past that we charge a flat fee shipping rate of $50.

We work closely with our manufacturers in Toronto, Ontario and visit them often. We ensure all workers are treated fairly and workplace conditions are safe.

Please contact hello@quaggadesigns.com and we will figure it out from there.

Unfortunately this cannot be returned without the box.

If you want to be notified about product restocks, fill out the “Get Notified” section on any of the product pages where a product is out of stock. If you want to be notified about sales, news, and new products, submit your email in the footer or put your email in the “Stay in the Loop” section on the Home Page.

Right now, we manufacture in Ontario, Canada.

The boxes may arrive separately, so don’t be alarmed if you only get one. Check your tracking number to ensure all boxes are on their way.

The amount of boxes the product arrives in depends on what you order. It ranges from 1-2 boxes. Check the product page to know how many boxes your order will arrive in.

We offer free shipping throughout Canada and the contiguous US.

It should take between 1-7 business days (give or take) after ordering. Check your tracking number to see where your order is at.

Chances are the boxes are arriving separately. Check your tracking number to see when the other boxes will arrive. If you’re still not sure where your other boxes are, feel free to contact us.

Please contact us at hello@quaggadesigns.com and we will look into that as soon as we can.

Unfortunately this is not possible. As soon as an order is placed, the warehouse will receive the information and start shipping out the order.

Once your order has left the warehouse, you will receive a tracking email which will tell you how you can track your order. If you have not received your tracking number email or cannot track your order, please reach out to hello@quaggadesigns.com

We do not offer pickups. Place your order on our website and we will ship your order straight to your door within 1-7 business days (this may be longer for those in the US since your order must cross the border).

We do not take custom orders. We only sell what is shown on the website, however, you can customize your order however you want. :)

Unfortunately at this time, you cannot pre-order.