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FAQ

Products

Which bed frames are expandable?

The No-Fuss Plus140 is expandable from Single to Double sizes (it's essentially two bed frames in one!)

The No-Fuss Plus180 is expandable from Single xl, Double xl and Queen to King sizes (it’s essentially four bed frames in one!)

Do I need a box spring?

Quagga beds are solid, so you don’t need one. However, if it’s a personal preference, feel free to add one to your Quagga bed. All of our bed frames are capable of having box springs on them. Just check the dimensions on the product page of your Quagga bed to make sure your box spring will fit properly.

Why are some bed frames expandable?

Because why not! It’s essentially two/four bed frames in one. So if you buy an expandable Quagga bed frame but want to upgrade your mattress in the future, you don’t have to buy an entirely new bed frame.

Are your products non-toxic?

We do our best to keep all of our products as clean as possible. You don’t want to be breathing toxic air for eight hours every night! All products are Carb P2 Compliant. This is one of the most stringent regulations in effect to limit formaldehyde emissions from composite wood products.

Where do you keep your products?

At our warehouse in Ottawa, Ontario, Canada.

How can I be notified about sales, news, and new products?

If you want to be notified about product restocks, fill out the “Get Notified” section on any of the product pages where a product is out of stock. If you want to be notified about sales, news, and new products, submit your email in the footer or put your email in the “Stay in the Loop” section on the Home Page.

How can I be notified about product restocks?

Underneath the ETA message on the product page (this will only appear if something is out of stock), you will see a “Get Notified” section. Put your email in and hit “Submit” to be the first to know when products are back in stock.

Why aren't the slats bent?

Bending the slats isn't necessary because, since the slats are on their sides, the weight capacity goes up 5 times. The slats do bend slightly to absorb the weight, but your mattress will feel brand new sitting on a Quagga bed!

What does Quagga do for the environment?

Whatever we can. All Quagga products are FSC Certified, meaning the trees that we harvest are replenished.

When will the product be back in stock?

If a product is out of stock, the size button for that particular product will either be greyed out or it will say "Out of Stock” on the product page. There should be a message indicating an ETA on the product.

What are Quagga products made of?

Quagga products are made from high quality Maple wood harvested from beautiful forests in Quebec.

What kind of glue is used in the plywood?

We use a soy flour based glue which is non-toxic.

Do you wholesale your products?

No, we do not sell our products wholesale. Check out the shop or home page to buy online!

Can I use Quagga products outside?

Quagga products are not made for outdoor usage, so we recommend keeping them inside to prevent any damage. Our beds are water resistant which means they can be exposed to water for several hours.

Will my mattress work?

Yes. We have tested a wide variety of mattresses on all of our bed frames to ensure all types of mattresses are compatible.

Can I customize my bed frame?

Absolutely! Quagga bed frames are highly customizable, so you can throw on any paint or stain that you want. (Feel free to tag and share with us on social media).

Can I see your products in person?

Our products are exclusively online and we don’t have a showroom. Sorry about that!

How strong are Quagga products?

Very strong. The slats are flipped on their sides which gives them 5x more strength. Each bed can hold between 505lbs - 685lbs.

Are Quagga products FSC Certified?

Yes! We do our best to be as kind to the environment as possible. “FSC Certified Lumber aims to be the 'gold standard' of 'eco-friendly' lumber, and it's an assurance that this wood product has been harvested from a sustainably managed forest.”

How long does a Quagga bed take to assemble?

Quagga beds take under ten minutes to assemble. Chances are it’ll take you longer to unpack the bed frame than it will be to assemble it.

ORDERING

Do you offer financing?

Yes, when checking out you'll have the option to use Sezzle. This will allow you to buy now and pay later!

What type of cards do you accept?

We accept major cards and have an option for PayPal or Stripe.

Do you offer pickups?

We do not offer pickups. Place your order on our website and we will ship your order straight to your door within 1-7 business days (this may be longer for those in the US since your order must cross the border).

Once I place an order, can I cancel or change any details?

As soon as you hit “Submit Your Order,” your information gets passed on immediately and our warehouse gets to work on picking, packing, and shipping out your order. If you email us immediately at hello@quaggadesigns.com, we may be able to contact our warehouse and cancel it. However, there are no guarantees. Please check and double check your order before hitting “Submit Your Order” on the checkout page.

Do you take custom orders?

We do not take custom orders. We only sell what is shown on the website, however, you can customize your order however you want. :)

Can I pre-order?

Unfortunately at this time, you cannot pre-order.

Tracking

How long will it take for my order to arrive?

It should take between 1-7 business days (give or take) after ordering. Check your tracking number to see where your order is at.

I only received one box but my order comes in multiple boxes. Did the other boxes go missing?

Chances are the boxes are arriving separately. Check your tracking number to see when the other boxes will arrive. If you’re still not sure where your other boxes are, feel free to contact us.

Tracking says my order has been delivered but I can’t find it. What should I do?

Please contact us at hello@quaggadesigns.com and we will look into that as soon as we can.

Can I choose when my order will be delivered?

Unfortunately this is not possible. As soon as an order is placed, the warehouse will receive the information and start shipping out the order.

How can I track my order?

Once your order has left the warehouse, you will receive a tracking email which will tell you how you can track your order. If you have not received your tracking number email or cannot track your order, please reach out to hello@quaggadesigns.com

Shipping

Will all of the boxes arrive at once?

The boxes may arrive separately, so don’t be alarmed if you only get one. Check your tracking number to ensure all boxes are on their way.

How many boxes will my order arrive in?

The amount of boxes the product arrives in depends on what you order. It ranges from 1-2 boxes. Check the product page to know how many boxes your order will arrive in.

Do you offer free shipping?

We offer free shipping throughout Canada and the contiguous US.

Can I schedule my delivery?

Unfortunately we do not offer scheduled delivery. As soon as you submit your order, it is sent to our warehouse and shipped as soon as possible. Most orders arrive between 1-7 business days, so time your order accordingly.

Do you sell to the US?

Yes, we sell through the contiguous US.

Do you ship throughout Canada?

Yes, we ship everywhere throughout Canada except for the Yukon, Northwest Territories, and Nunavut due to high shipping costs.

Manufacturing

Which bed frames are expandable?

The No-Fuss Plus140 is expandable from Single to Double sizes (it's essentially two bed frames in one!)

The No-Fuss Plus180 is expandable from Single xl, Double xl and Queen to King sizes (it’s essentially four bed frames in one!)

Do I need a box spring?

Quagga beds are solid, so you don’t need one. However, if it’s a personal preference, feel free to add one to your Quagga bed. All of our bed frames are capable of having box springs on them. Just check the dimensions on the product page of your Quagga bed to make sure your box spring will fit properly.

Why are some bed frames expandable?

Because why not! It’s essentially two/four bed frames in one. So if you buy an expandable Quagga bed frame but want to upgrade your mattress in the future, you don’t have to buy an entirely new bed frame.

Are your products non-toxic?

We do our best to keep all of our products as clean as possible. You don’t want to be breathing toxic air for eight hours every night! All products are Carb P2 Compliant. This is one of the most stringent regulations in effect to limit formaldehyde emissions from composite wood products.

What is a Quagga anyway? That’s a silly word.

Dissatisfied with the lack of quality many furniture companies have, we wanted to “bring back quality from extinction.” The name “Quagga” is reflective of our brand and the products: unique and fun. A “Quagga” is actually an extinct subspecies of the common zebra.

Do you have a referral program?

We do not have a referral program.

Do you have an affiliate program?

We do! Click here to learn more and make money off commissions.

Why should I choose Quagga?

Assembling furniture can be both frustrating and a chore for many people. Why not make it fun? That’s our goal at Quagga: to make furniture assembly something you can look forward to.

Where do you keep your products?

At our warehouse in Ottawa, Ontario, Canada.

How can I get in contact with you?

There are two different ways: Chatbot and email. We recommend you start by asking your question to the Chatbot. If you don’t get your answer, reach out to us via email.

Do you charge a restocking fee on returns?

Yes, we will give you a full refund but apply a 10% restocking fee.

Do you offer a warranty?

We have a five year warranty that covers defects in materials and workmanship from the date of delivery. Warranties are not transferable and do not apply to re-sold items. Defects from misuse, negligence, abuse, and accidents or for commercial use will not be covered by our warranty. Shipping is for free the first year since your purchase, past that we charge a flat fee shipping rate of $50.

How are the working conditions?

We work closely with our manufacturers in Toronto, Ontario and visit them often. We ensure all workers are treated fairly and workplace conditions are safe.

What do I do if I have damaged pieces?

Please contact hello@quaggadesigns.com and we will figure it out from there.

What is your return policy?

We offer a 100 day sleep trial. Within this time, we accept returns in the original packaging. We will give you a full refund but apply a 10% restocking fee.

I would like to return my order but I threw out the box. What should I do?

Unfortunately this cannot be returned without the box.

How do I return my order?

We partner with a number of different charities throughout Canada who are more than happy to pick up the product you would like to return and give it to someone in need. Please contact us at hello@quaggadesigns.com and we will see if there is a charity partner near you who is willing to pick up the item from your address. Learn more here.If there is no charity near where you live, this will be treated as a regular return. Put the pieces back in the box how they came. Reach out to us at hello@quaggadesigns.com and we will send you return labels. Print these out and place them over the existing labels. Once the packages are ready you can call FedEx at 1-800-463-3339 to arrange a pickup time.

How can I be notified about sales, news, and new products?

If you want to be notified about product restocks, fill out the “Get Notified” section on any of the product pages where a product is out of stock. If you want to be notified about sales, news, and new products, submit your email in the footer or put your email in the “Stay in the Loop” section on the Home Page.

Where do you manufacture?

Right now, we manufacture in Ontario, Canada.

Will all of the boxes arrive at once?

The boxes may arrive separately, so don’t be alarmed if you only get one. Check your tracking number to ensure all boxes are on their way.

How many boxes will my order arrive in?

The amount of boxes the product arrives in depends on what you order. It ranges from 1-2 boxes. Check the product page to know how many boxes your order will arrive in.

Do you offer free shipping?

We offer free shipping throughout Canada and the contiguous US.

Can I schedule my delivery?

Unfortunately we do not offer scheduled delivery. As soon as you submit your order, it is sent to our warehouse and shipped as soon as possible. Most orders arrive between 1-7 business days, so time your order accordingly.

How long will it take for my order to arrive?

It should take between 1-7 business days (give or take) after ordering. Check your tracking number to see where your order is at.

Do you sell to the US?

Yes, we sell through the contiguous US.

Do you ship throughout Canada?

Yes, we ship everywhere throughout Canada except for the Yukon, Northwest Territories, and Nunavut due to high shipping costs.

I only received one box but my order comes in multiple boxes. Did the other boxes go missing?

Chances are the boxes are arriving separately. Check your tracking number to see when the other boxes will arrive. If you’re still not sure where your other boxes are, feel free to contact us.

Tracking says my order has been delivered but I can’t find it. What should I do?

Please contact us at hello@quaggadesigns.com and we will look into that as soon as we can.

Can I choose when my order will be delivered?

Unfortunately this is not possible. As soon as an order is placed, the warehouse will receive the information and start shipping out the order.

How can I be notified about product restocks?

Underneath the ETA message on the product page (this will only appear if something is out of stock), you will see a “Get Notified” section. Put your email in and hit “Submit” to be the first to know when products are back in stock.

Do you offer financing?

Yes, when checking out you'll have the option to use Sezzle. This will allow you to buy now and pay later!

How can I track my order?

Once your order has left the warehouse, you will receive a tracking email which will tell you how you can track your order. If you have not received your tracking number email or cannot track your order, please reach out to hello@quaggadesigns.com

What type of cards do you accept?

We accept major cards and have an option for PayPal or Stripe.

Do you offer pickups?

We do not offer pickups. Place your order on our website and we will ship your order straight to your door within 1-7 business days (this may be longer for those in the US since your order must cross the border).

Once I place an order, can I cancel or change any details?

As soon as you hit “Submit Your Order,” your information gets passed on immediately and our warehouse gets to work on picking, packing, and shipping out your order. If you email us immediately at hello@quaggadesigns.com, we may be able to contact our warehouse and cancel it. However, there are no guarantees. Please check and double check your order before hitting “Submit Your Order” on the checkout page.

Do you take custom orders?

We do not take custom orders. We only sell what is shown on the website, however, you can customize your order however you want. :)

Why aren't the slats bent?

Bending the slats isn't necessary because, since the slats are on their sides, the weight capacity goes up 5 times. The slats do bend slightly to absorb the weight, but your mattress will feel brand new sitting on a Quagga bed!

Can I pre-order?

Unfortunately at this time, you cannot pre-order.

What does Quagga do for the environment?

Whatever we can. All Quagga products are FSC Certified, meaning the trees that we harvest are replenished.

When will the product be back in stock?

If a product is out of stock, the size button for that particular product will either be greyed out or it will say "Out of Stock” on the product page. There should be a message indicating an ETA on the product.

What are Quagga products made of?

Quagga products are made from high quality Maple wood harvested from beautiful forests in Quebec.

What kind of glue is used in the plywood?

We use a soy flour based glue which is non-toxic.

Do you wholesale your products?

No, we do not sell our products wholesale. Check out the shop or home page to buy online!

Can I use Quagga products outside?

Quagga products are not made for outdoor usage, so we recommend keeping them inside to prevent any damage. Our beds are water resistant which means they can be exposed to water for several hours.

Will my mattress work?

Yes. We have tested a wide variety of mattresses on all of our bed frames to ensure all types of mattresses are compatible.

Can I customize my bed frame?

Absolutely! Quagga bed frames are highly customizable, so you can throw on any paint or stain that you want. (Feel free to tag and share with us on social media).

Can I see your products in person?

Our products are exclusively online and we don’t have a showroom. Sorry about that!

How strong are Quagga products?

Very strong. The slats are flipped on their sides which gives them 5x more strength. Each bed can hold between 505lbs - 685lbs.

Are Quagga products FSC Certified?

Yes! We do our best to be as kind to the environment as possible. “FSC Certified Lumber aims to be the 'gold standard' of 'eco-friendly' lumber, and it's an assurance that this wood product has been harvested from a sustainably managed forest.”

How long does a Quagga bed take to assemble?

Quagga beds take under ten minutes to assemble. Chances are it’ll take you longer to unpack the bed frame than it will be to assemble it.

Damages, Returns, Refunds

Do you charge a restocking fee on returns?

Yes, we will give you a full refund but apply a 10% restocking fee.

Do you offer a warranty?

We have a five year warranty that covers defects in materials and workmanship from the date of delivery. Warranties are not transferable and do not apply to re-sold items. Defects from misuse, negligence, abuse, and accidents or for commercial use will not be covered by our warranty. Shipping is for free the first year since your purchase, past that we charge a flat fee shipping rate of $50.

What do I do if I have damaged pieces?

Please contact hello@quaggadesigns.com and we will figure it out from there.

What is your return policy?

We offer a 100 day sleep trial. Within this time, we accept returns in the original packaging. We will give you a full refund but apply a 10% restocking fee.

I would like to return my order but I threw out the box. What should I do?

Unfortunately this cannot be returned without the box.

How do I return my order?

We partner with a number of different charities throughout Canada who are more than happy to pick up the product you would like to return and give it to someone in need. Please contact us at hello@quaggadesigns.com and we will see if there is a charity partner near you who is willing to pick up the item from your address. Learn more here.If there is no charity near where you live, this will be treated as a regular return. Put the pieces back in the box how they came. Reach out to us at hello@quaggadesigns.com and we will send you return labels. Print these out and place them over the existing labels. Once the packages are ready you can call FedEx at 1-800-463-3339 to arrange a pickup time.

Support

Do you have a referral program?

We do not have a referral program.

Do you have an affiliate program?

We do! Click here to learn more and make money off commissions.

How can I get in contact with you?

There are two different ways: Chatbot and email. We recommend you start by asking your question to the Chatbot. If you don’t get your answer, reach out to us via email.

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