If you can't find your question, feel free to contact us at hello@quaggadesigns.ca

Frequently Asked Questions

Bed Frames

Do you sell products for wholesale?
No. We do not sell our products for wholesale. Check out the shop or home page to buy online!

Will the mattress slide around on the bed frame?
Nope! The slats on most of our bed frames are turned side ways which creates friction between the mattress and the bed’s slats.

How much storage space is beneath the beds?
Tic-Tac-Toe®: 10 in.
Flex®: 10 in.
No Fuss Plus®: 6 in.
Rustic: 10 in.

What is the best way for me to transport the beds?
Once disassembled, the base and slats can be strapped and stacked onto each other for easy transport.

Do I need a box spring?
No.

How much weight can each bed frame hold?
Each bed can hold between 1155 pounds and 1595 pounds.

How heavy are your beds?
The average weight of our beds is 40kg (around 90 pounds).

What kind of stain do you use on the furniture?
We do not use any stain, however we apply linseed oil to the surface of our products. Linseed oil is environmentally friendly and brings out the natural beauty of the wood grain. It also deeply nourishes the wood while providing providing protection that is waterproof and abrasion resistant.

Where do you harvest the trees for your furniture?
The trees come from Quebec.

Should I worry about any off-gassing?
Our linseed oil finish is environmentally friendly and has no off-gassing.

How far apart are the slats?
No Fuss Plus®: 2.75 inches apart.
Flex®: 2.75 inches apart.

What are your products made from?
All our products come from Quebec and are made of birch plywood. We make our furniture out of birch because it is strong and stable.

How long do the bed frames take to assemble?
It varies from bed frame to bed frame, but they generally take under 10 minutes to assemble!

Can I stain or paint my bed frame?
You can stain or paint the Tic Tac Toe, No Fuss Plus, or Flex, but not the Rustic since we have already stained it for you. We use linseed oil on all of our bed frames (except for the Rustic) which you can paint over. We recommend using an oil based primer before you paint it because it sticks better than a latex primer.

What size does each bed frame come in?
Tic Tac Toe®: Double, Queen & King
Flex®: Queen & King
No Fuss Plus®: Single to Double & Queen to King
Rustic: Queen & King

Can I customize my Quagga bed frame?
You can customize the bed frames that come in the natural birch color (the Tic Tac Toe, No Fuss Plus, or Flex beds) as we only apply two layers of linseed oil. However, the Rustic is a bit more difficult because the linseed oil that we apply has pigment in it, so we wouldn't necessarily recommend customizing the Rustic bed frame.

What do I do if my bed starts squeaking?
Overtime, this may happen. If it does, there's nothing to worry about because there is a simple solution to this (don't worry, it does not require you to buy an entirely new bed frame). You can use paste wax which you can find at your local hardware store. The cheapest you can buy is around $10 so it's very feasible. You can use this wax wherever it is squeaking, for example, in between the leg and a slat. It's best to look for non-toxic paste wax or you can even make your own at home with a combination of waxes.

We would love to see you assemble it! Feel free to take a time-lapse of yourself assembling your Quagga bed frame or document the process by tagging @quagga.designs and using #quaggabeds and see how long it takes!

Assembly

Is there a way to attach headboards to any of the beds?
We have Headboards available for the Rustic bed frames. You can purchase them here!

Do you have any useful videos for the beds?
Yes, we do! You can find us on YouTube at https://www.youtube.com/user/quaggadesigns

Which bed is the easiest to assemble?
The No Fuss Plus® bed frame because you simply place the slats into the base.

Which beds require no hardware?
The Tic-Tac-Toe® and the No Fuss Plus® bed.

Shipping

Which carrier do you use?
We mainly use FedEx, although it may be different depending on location.

Help! I can't track my package!
After you receive your confirmation email and once your package has officially shipped and left the warehouse, you will receive an email notifying you that your package has shipped where you will be able to track your package.

I have received a Shipping notification email but still am not able to track my package. What do I do?
If for whatever reason you cannot track your package despite receiving a tracking number, simply Google "track (insert tracking number)" and a link will appear where you can track your package. If that does not work, feel free to contact us and we will see what we can do!

How many boxes do the beds ship in?
Most of our beds ship 2 boxes.

Do you ship internationally?
No, not at the moment but we are working on it. Right now we are selling throughout Canada.

Do you ship to APO/FPO addresses?
No, we do not ship to APO/FPO addresses.

Can I ship my order to my PO Box?
No, we do not ship orders to PO Boxes.

Do you charge for shipping?
We provide free shipping across Canada except for shipping charges that may apply to Canadian territories (North West Territories, Nunavut, the Yukon, Labrador).

Do you have same-day delivery?
No. Our delivery time on average is 5 days.

How long will it take for my order to arrive?
The average shipment takes around 5-7 days.

Will my card be charged at checkout or time of shipment?
It takes from 24 hours to a couple of days to process the payment.

Returns

Do you accept exchanges?
Only within 30 days of purchase.

What is your return policy?
If you are not fully satisfied with your bed, you can return it after 30 days no questions asked!

Can I get a refund?
Yes. You have 30 days to try out the product, and if you are not satisfied you will receive a full refund.

How do I receive my refund?
Please contact us.

Missing & Damaged Pieces

The carrier is saying that my package is delivered but I do not have my package. What do I do?
Please contact us and we will follow up for you.

What do I do if I am missing pieces?
First of all, your packages may be arriving separately so please check your tracking number to see what the status of it is. If the packages you receive are missing pieces, please reach out to us and will send see what we can do.

I have pieces that are damaged. What do I do?
If you have minor scruffs/dents/scratches, use a little bit of linseed oil which can be found at your local hardware store. We use this oil on all of our bed frames. It is non-toxic, eco-friendly, and has been used for generations to help restore the vitality of furniture. We recommend using a linseed oil with the least amount of ingredients for optimal results.

I have parts that are completely broken. What do I do?
Please contact us with a photo of the broken item, name and address and we will see what we can do!

Ordering

What is a backorder?
It means that we have a waiting list as certain products are sold out.

How do I cancel my order?
Please email hello@quaggadesigns.ca

About Quagga Designs

Where does the name “Quagga Designs” come from?
We stumbled upon the “Quagga” (an extinct Zebra) many years ago and just loved the name. We find that many furniture companies do not value quality for customers. Quagga Designs aims to “bring back quality from extinction,” by providing high quality furniture for a reasonable price. Learn more about the company and the founders here!

How can I keep up to date with Quagga Designs?
Follow us on social media (Instagram, Facebook, TikTok and YouTube). You can also join our email list on the home page to be notified when we are doing sales and for restocks!

Will you be selling to other countries other than Canada?
Yes, we will. We will be considering selling to the USA sometime in 2021 and expand from there.

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